Site Selection Tips: What to Know Before Launching an Operation in Mexico
To ensure your Mexican operation gets off the ground successfully, the team at Intugo have compiled their best site selection advice for the country, exploring the cultural, operational, and financial...
View ArticleInfographic: How Competitive is the BPO Sector in Mexico?
A statistical snapshot of the contact center and BPO sector in Mexico between 2017 and 2018, with numbers on jobs, companies, industry challenges, and the country's stake in the offshore market. The...
View ArticleContact Center Skills Assessment Techniques for the Omnichannel Era
In the age of omnichannel service, Mike Aoki shares his expert tips on modern best practices for contact center skills assessment. The post Contact Center Skills Assessment Techniques for the...
View ArticleBelize, Guatemala-Based BPOs Dispute Latest US State Department Warnings
BPO companies on the ground in the two Central American countries pay little heed to travel advisories, instead focusing on the other obstacles they face when setting up shop there. The post Belize,...
View ArticleMexico’s Labor Reform Omits Outsourcing, Provokes More Uncertainty
The labor secretary announced that the reform does not include any “severe regulations” on outsourcing, but acknowledged it is a theme that needs to be addressed. The post Mexico’s Labor Reform Omits...
View ArticleGrowing Pains: Costa Rica’s Changing Contact Center Landscape
Businesses are reconfiguring to focus on more sophisticated processes, while adapting to rising operating costs by shifting some operations elsewhere. The post Growing Pains: Costa Rica’s Changing...
View ArticleEntrepreneurs Urge Mexico to Create AI Agency
The government needs to create an agency to promote the development of artificial intelligence and foster innovation, or risk losing talent to foreign companies, according to three local entrepreneurs....
View ArticleRecruiters Target Gen Z, Millennials with Social Media Strategies
Nearshore Americas spoke to recruiters from four different companies operating in different locations across Latin America and the Caribbean to find out how they are approaching the challenge of...
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PCI Compliance Inside the Agent’s Home Become a Major Focus
Contact centers and BPO providers in the Nearshore and throughout the world are struggling to meet data protection guidelines, such as those issued by the Payment Card Industry (PCI), as literally...
View ArticleThe Barriers that Hinder the Caribbean’s Nearshore Ascent
The Caribbean has a unique opportunity to attract global services investment migrating from the Asia-pacific region due to the Covid-19 crisis. The region also possesses a stunning amount of upside,...
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